Last year, when my driver’s license was set to expire, I went online to apply for a renewal but was thwarted by error messages. Exasperated at the time I had to spend entering my information and getting nowhere, I called the help hotline only to be informed, after a 20-minute holding time, that because I had gotten eyeglasses since my last license was issued, I was ineligible for online renewal and would have to go to my nearest Department of …